Refund Policy – Metasaur
At Metasaur, we strive to deliver high-quality digital marketing services tailored to our clients' business goals. However, we understand that circumstances may arise that lead to a request for a refund. Please read our policy below to understand how we handle such situations.
Eligibility for Refunds
Refunds may be granted under the following conditions:
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A clear service-level agreement (SLA) was not met.
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Project timelines were significantly missed without prior notice or valid justification.
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The client made a full upfront payment but canceled the service before any work began.
Non-Refundable Conditions
Refunds will not be issued if:
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The project has already been started or partially completed.
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Delays were caused due to lack of client communication, feedback, or required materials.
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Dissatisfaction is based on subjective expectations not outlined in the project scope.
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Services like consultation calls, strategy plans, ad spend, or third-party tools have already been utilized.
Revision & Resolution First Approach
Before considering a refund, we’ll offer:
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Revisions and corrections (as per our service terms).
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Clear communication and a plan to resolve the issue.
Our goal is always to fix problems and ensure satisfaction.
Refund Timeline
If a refund is approved, it will be processed within 15-20 business days, back to the original payment method.
Contact for Refund Requests
To initiate a refund request, please contact us at www.metasaur.in with:
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Your full name
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Project name or invoice number
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Reason for the refund request
Final Note
By availing services from Metasaur, you agree to this refund policy. We’re committed to transparency and professionalism — let’s build something great together.
